K19 Privacy Policy

Last Updated: January 2026

What information do we collect?

Various types of information are collected while you use the k19 platform, all of which are essential for delivering our services and maintaining security.

Account Information: Name, email address, phone number, date of birth, and any other details provided at registration.
Identity Verification Information: National ID or passport information required for account verification.
Payment & Financial Information: Transaction details via bKash, Nagad, Rocket, or bank transfer — including amount (in BDT) and date. Card numbers or full banking details are never stored on our servers.
Device and browser information: IP address, browser type and version, operating system, and device identifiers.
Usage Information: Pages visited, session duration, and which games or betting sections were accessed.
Cookies & Tracking Data: Cookies are used to manage sessions and improve user experience.

Why and how is your information used?

K19 uses collected data solely for lawful and specified purposes. Misuse or unauthorised use of data is strictly prohibited.

To create accounts, process logins, and complete identity verification.
To process deposits, withdrawals, and transactions, and to maintain transaction history.
To ensure platform security and detect fraudulent activity.
To provide customer support and assist with issue resolution.
To fulfill legal obligations and meet regulatory requirements.
To process analytical data and improve platform services and the overall user experience.
Where applicable, send promotional communications with user consent.

How do cookies and tracking technologies work?

K19 uses cookies on its website and app to ensure smooth operation and a better user experience. Cookies are small text files stored on your device.

Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.

Functional Cookies: Used to remember your language preference and other settings.

Analytical Cookies: Collects anonymised statistics to understand how the platform is used. This data does not directly identify you.

You can control or delete cookies through your browser settings, but doing so may affect the platform’s functionality in some cases.

How is your information protected and stored?

K19 places the highest priority on protecting your personal information. We use industry-standard security technologies to keep your data safe.

Encryption: All sensitive data is encrypted in transit using SSL/TLS technology.
Access control: Only authorised staff are granted limited access to data on a need-to-know basis.
Security Testing: Regular security audits and vulnerability assessments are conducted.
Data Retention Period: Data is retained for as long as your account remains active and as required by applicable laws. Any data that is no longer needed is securely deleted.

However, complete security on the internet cannot be guaranteed. If we suspect any security breach, we will promptly notify all affected users.

Is your information shared with third parties?

K19 does not sell your personal information or share it with third parties for commercial purposes. However, there are certain situations where sharing information may be necessary.

Payment processor: Necessary information is shared with payment providers such as bKash, Nagad, or your bank to process transactions.
Legal Obligations: Information may be disclosed in response to lawful requests from Bangladeshi authorities or regulatory bodies.
Service Partners: Technology providers supporting platform operations may access limited information under contractually agreed privacy terms.

Any third party must comply with k19’s privacy standards.

What rights do you have over your information?

K19 gives users control over their own information. You may exercise the following rights.

Access rights: You may request to know what information we hold about you.
Right to Rectification: You can request corrections for incorrect or incomplete information.
Right to Erasure: You may request the deletion of specific data, unless we are required to retain it by law.
Right to Restrict Processing: In certain circumstances, you may request that we limit how your information is processed.
Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise any of these rights, contact us at [email protected]. We will do our best to respond within 30 business days.

How will you be notified of policy changes?

K19 reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with a revised date. For significant changes, registered users will be notified via email or app notification.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions about our Privacy Policy, please visit our FAQ or contact us directly at [email protected].

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